ISSN : 2663-2187

SCOPE REVIEW FOR SATISFACTION TO BPJS PATIENTS AT PANIARAN HEALTH CARE – A NARRATIVE SUMMARY

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Benri Situmorang , Regidor III Dioso , Tukimin Bin Sansuwito, Hafizah Che Hassan, Herlina
» doi: 10.33472/AFJBS.6.9.2024.697-703

Abstract

Introduction: Patient satisfaction is important concept in health services. Satisfaction from the patient's point of view is a form of patient assessment of all health services from a health service place. Promoting patient satisfaction is very important to improving the quality of health with quality nursing care, especially at Paniaran healthcare services among social security of health (BPJS) patients (Anaba et al., 2020). Satisfaction can be interpreted as a response from the customer in this case is the patient for what is obtained according to his needs. In light of the pressing needs to enhance services, control expenses, and satisfy patient expectations regarding the quality of care receive, enhancing the quality of healthcare has thus emerged as a critical objective for all healthcare institutions across the globe (Sanıl & Eminer, 2021). Since COVID-19 pandemic, the quality of primary health care has become the main benchmark in evaluating performance of health workers and becoming a separate assessment for patients who receive these health services. Methods: Data collection method this study was carried out by distributing questionnaires by google form to 178 patients at Paniaran Public Health Center with a cross-sectional design, and analyzed using the SPSS statistical test. Results: satisfaction level of patients with health services was the majority satisfied 126 people (70,51%) and a minority of dissatisfied patients as many as 22 people (29,49%). Conclusion: Patient assessment of Paniaran Healthcare found that the majority of patient satisfaction levels were good as many as 178 people (70,22%).

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