This work has showed that cause and effect cognitive mapping can educate employees to improve decisions in the online entertainment industry. The authors first reviewed decision-making and problem-solving techniques such as Strategic Options Development and Analysis and Soft System Methodology, and asserted their role for being the foundations of the Influence Diagram methodology used in this paper. The work argued that the use of Influence Diagrams educated managers in this industry of how to improve problem situations when dealing with causality over time. The writers maintained that influence diagrams employed under conditions of causality have the capacity to turn a problem situation from chaos into order through a real-world example from Google’s YouTube in India presently faced with staff turnover. The reader will be able to perceive graphically how the flow of work had gone wrong at Google’s YouTube due to limiting worker autonomy. The trainers and the trainees intervened by introducing specific strategies derived of Influence Diagrams, that smoothed the relationships, controlled the problem situation, and improved work flow.