ISSN : 2663-2187

"Financial Inclusion in the Digital Age: Evaluating the Effectiveness of Digital Finance Services"

Main Article Content

K.Susmitha, Ms.Purilla Naga Srivalli, Ms.Tripuram Divya, Ms.Bandaru Sai Sindhuja, Ms.Gedela.Himasri Bhanu Supraja, Ms.Kallagunta Kalyani,Mr. Pamarthi Lokesh, Mr.Mohammad Tafseer Ali
ยป doi: 10.48047/AFJBS.6.5.2024. 11298-11309

Abstract

This study investigates the impact of digital finance services on financial inclusion, focusing on key measures such as access, usage, quality, and perception. Utilizing a sample of 120 workers, we analyze the effectiveness of Internet Banking, Mobile Banking, Mobile Wallets, Credit Cards, and Debit Cards through one-way ANOVA. The results reveal significant differences among these services in enhancing financial inclusion. Internet Banking and Mobile Wallets show the highest impact on access and usage, while Credit Cards and Debit Cards excel in quality and perception. These findings highlight the transformative potential of digital finance in promoting economic inclusion. The study provides valuable insights for policymakers and financial institutions aiming to bridge financial gaps and foster inclusive growth in the digital age.

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