Post-operative care immediately starts after the surgical procedure ends and it helps the patients to regain their normal physiology and psychology. It ensures that the patient recovers in less time and regains the normal posture in less time. A patient under post-surgical care requires frequent consultation and diagnostic tests for keeping a track of their recovery and to determine the correct direction. And for this regular follow ups, if a patient needs to visit hospital again and again it will be a extensively difficult task for them. But by applying digitalization and human-to-Human aspect we can minimize these hassles and maximize customer satisfaction to attain patient centricity. Human-to-Human approach states that behind any service provider or consumer, there are humans who are making efforts and are taking decisions. The Healthcare sector needs to gain the reliability and trust of consumers which has been sacrificed benefits over product. Any product or service related to healthcare and wellbeing should be delivered with dedication and responsibility. It should impose the characteristics which have been promised. The present market is dealing with lots of frauds, manipulation and fake promises. Human-to-Human approach is developing a mindset to shift towards stakeholder-oriented market from shareholder-oriented market. Every sector needs profit but it should not only focus on earning revenue but it needs to generate a true value and trust among the consumer. H2H works on three aspects which are Design Thinking (DT), Service Dominant Logic(S-Dl) and Digitalization. The all three works together to change the mindset create empathy and emotion in healthcare sector and to redefine according to the need and preferences of consumers to stand with the developing environment. Although technology advancement is continuously growing, still it is vitally important to focus on humanitarian grounds of providing and receiving any services.