The treatment of CTEV has faced significant challenges during the COVID-19 pandemic. This study aims to explore the barriers and enablers encountered by caregivers and healthcare professionals in managing CTEV during this period. This qualitative research employs a retrospective phenomenological approach, focusing on the experiences of 8 caregivers and 6 healthcare professionals. Data were collected through in-depth semi-structured interviews conducted face-to-face and online. Thematic analysis was used to identify key themes in data analysis. The study identifies several challenges and supports CTEV treatment. Major obstacles include lack of information, long distances, cultural beliefs, geographical constraints, transportation issues, insufficient family and community support, and financial difficulties. COVID-19 health protocols have further complicated access. However, educational programs by foundations and healthcare workers, financial aid from government programs like national healthcare security (BPJS Kesehatan), and transportation assistance have been crucial supports. The availability of treatment tools, COVID-19 prevention measures, referral letters, organized patient arrivals, and video consultations have also helped parents and health workers to manage CTEV treatment during the pandemic. The COVID-19 pandemic exacerbated existing barriers to CTEV treatment but also highlighted the resilience and adaptability of caregivers and healthcare professionals. Understanding these barriers and enablers is crucial for designing effective interventions and policies to improve healthcare delivery and patient outcomes during global health crises.