ISSN : 2663-2187

Development of a Performance Measurement System using the Balance Scorecard Method at Universities

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Ade Elsa Betavia , Erlina , Iskandar Muda , Keulana Erwin
ยป doi: 10.33472/AFJBS.6.8.2024.2302-2314

Abstract

A university is a system consisting of two subsystems, academic and administrative, each subsystem has its own stakeholders. Both sub-systems use measurement and control through criteria and indicators that seek to ensure satisfaction of internal and external stakeholders. Performance measurement can include teaching and learning processes, research and service. This paper aims to answer the problem formulation and explain the development of performance measurement systems in various countries using the Balance ScoreCard (BSC). BSC is one of the methods chosen by several countries to assess the performance of their universities, both public and private universities. BSC is considered to provide a better assessment because it includes both financial and non-financial fields. To measure performance with BSC, there are stages that must be well designed, starting from strategic design to the evaluation stage.

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