ISSN : 2663-2187

Optimizing Service Excellence: Exploring the Influence of Job Satisfaction on Job Performance in the Hospitality Industry

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Aaliya Ashraf, Nancy Sahni
ยป doi: 10.48047/AFJBS.6.12.2024.1931-1943

Abstract

Employee satisfaction increases the likelihood of motivation and engagement in the workplace. This translates into improved front desk customer service encounters, as happy staff members are more likely to respond attentively and cheerfully to questions, requests, and grievances from guests. Among front desk staff, a sense of passion and commitment is fostered by job satisfaction. Employees are more driven to do their work carefully and go above and beyond to satisfy customers when they feel appreciated and content with their workplace. The purpose of this study is to investigate the relationship between hotel staff job performance and job happiness. The study investigates the relationship between job performance and job satisfaction among a variety of clientele in the hospitality sector by using regression analysis via Smart PLS. The primary data were collected freely from staff members of high-end Indian hotels. The study's findings demonstrate a noteworthy relationship between job satisfaction and performance, highlighting the crucial role that raising employee satisfaction plays in boosting operational effectiveness in the hospitality industry.

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