ISSN : 2663-2187

Impact of Recruitment Process Outsourcing in Organizational Performance of IT Industries

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Siva Prakash S, Dr.E. Rushit Gnanaroy
» doi: 10.48047/AFJBS.6.13.2024.6649-6664

Abstract

Abstract: The term "outsourcing" describes the utilisation of external resources to complete a task. A type of business process outsourcing known as recruitment process outsourcing (BPO) involves an employer contracting out all or some of its hiring processes to a third-party service provider. The ability to save up to 40% on hiring expenses is one of the main benefits for organisations that outsource their hiring process. By utilising the third party's knowledge, skills, and economies of scale, organisations can guarantee the calibre of their hires and expedite the entire process. Recruitment service providers are contracted to handle the hiring process by Indian IT enterprises. The success of their company rests on the hiring of staff members via recruitment service providers. Considering this, efforts were put to find out how far the employees recruited through RPO were successful in their performance. The study reveals that the performance of employees recruited through RPO is only satisfactory. Factor analysis reveals that the influencing performance factors are initiative skill, cooperation, leadership, knowledge, problem-solving ability, and quantity of work. Based on the finding valuable suggestions were given to overcome the problems.

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